Customer service
Frequently Asked Questions
Below you can consult the most frequently asked questions, to resolve your possible doubts. If you can't find an answer to your questions, contact us
Very simple, as you are browsing the web, and you get to a product file, you just have to choose your size if applicable, and click on the "Add to cart" option of those items that interest you.
Everything you buy will accumulate in your basket, and when you want to finish shopping, click on "Next" inside your basket.
At this point you will be asked if you are already a customer or not. If you are already a Costantino Hi-Tech customer, simply enter your username and password to continue, and if you are not already, a form will automatically appear for you to fill in your user details.
Once completed, you will receive an e-mail with the order confirmation, and the order will be delivered to your home shortly.
Once the order has been placed by the customer, Costantino Hi-Tech will confirm the payment thereof, and proceed to the shipment.
Realizar una transferencia por el importe total del pedido, a la siguiente cuenta:
Entity: BANCO ESPAÑOL DE CRÉDITO Account number: 0030 1853 84 0000895271 Owner: Costantino Hi-Tech S.L.U.
For transfers made from outside Spanish territory: IBAN: 0030 1853 84 0000895271 SWIFT: ESPCESMM
If you send us the proof of the transfer by email to info@costantinohi-tech.com, the order procedures will be expedited.
Shipments will be made by MRW, UPS or DHL.
Península = 22€
Balearic Islands = € 25
Canary Islands = € 50
Andorra= 50 €
ZONE 1 = € 50 (Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland).
ZONE 2: = € 65 (Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania and Sweden).
United States and Canada = FOB
Other destinations consult: info@costantinohi-tech.com
Cost of customs and transport from the port of shipment on behalf of the client.
For orders over € 800 the cost of postage is free in the Peninsula.
Balearic Islands: € 15
Canary Islands: € 25
Andorra= 25€
ZONE 1 = € 25 (Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland).
ZONE 2 = € 35 (Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania and Sweden).
United States and Canada = FOB
Other destinations consult: info@costantinohi-tech.com
Cost of customs and transport from the port of shipment on behalf of the client.
Because Costantino Hi-Tech works in a traditional way, it may not be available in stock from some of the items at the time of purchase, so your order can take between 3-4 weeks.
To specify the delivery period, please confirm it by email at info@costantinohi-tech.com
Please immediately examine your order, if you notice any damage caused during transport, notify us within the next 24 hours. after receipt of the merchandise to the agency that has served it, as well as to us through the mail info@costantinohi-tech.com.
We will inform you how to proceed with the return of the merchandise, attaching the shipping documents, invoice and provided that it is in its original packaging.
Use of the web:
The characteristics of the products and their prices will appear on the screen and will be those corresponding to them, except for errors or omissions.
Items will be available for sale while stocks last.
All prices that appear on the web are shown in euros, include 18% VAT, are subject to variation without prior notice and are valid at the time of acceptance of the order by Costantino Hi-Tech S.L.U.
The offers are duly marked and identified as such and their validity period is effective while they appear on the web.
Acceptance of an order implies acceptance of our general conditions. Data protection law: Costantino Hi-Tech S.L.U. As responsible for the automated file, it guarantees full compliance with the Personal Data Protection regulations, and thus, the registered Client is informed and gives their consent to the incorporation of their data into the automated files existing in Costantino Hi-Tech SLU, and the automated processing thereof, for the purposes of sending commercial communications, including electronic commercial communications.
Said consent of the registered client is given on their behalf, being able to oppose at any time the sending of such communications through the usual channels with Costantino Hi-Tech S.L.U.
The privacy policy of Costantino Hi-Tech S.L.U. In any case, it ensures the exercise of the rights of access, rectification, cancellation and opposition, in writing to Costantino Hi-Tech S.L.U. C / Hierro, 2 F - 28850 - Torrejón de Ardoz- Madrid.
Customer agrees that recorded data may be transferred solely for the purposes referred to in the first paragraph, to other entities belonging to the group Costantino Hi-Tech S.L.U. Customer acceptance of registered so they can be treated or disposed of your data in the manner prescribed in this paragraph is always revocable, without retroactive effect, as required by Articles 6 and 11 of the L.O. 15/1999.
At any time you may refuse consent given or exercise any of the rights referred through the channels detailed in the previous paragraph. .
Guarantee All our products have a total guarantee of 2 years, from the date of purchase.
Download the detailed warranty in the following link (pdf format): warranty.pdf
